Refund policy

Arab Primes Home Appliance’s refund and replacement policy is outlined on their official website. Here’s a summary of the key points:

🔄 Replacement Policy

Arab Primes does not offer refunds. Instead, they provide a replacement under specific conditions:

• Defective or Damaged Products: If the product is defective or physically damaged, it must be reported within 24 hours of receipt.

• Non-Functioning Products: If the product is not functioning properly, the issue should be reported within 7 days of delivery.

• Product Mismatch: If the product differs from what was shown on the website, the discrepancy must be reported within 24 hours of receiving the product.

Note: The product must be returned in its original packaging with all accessories and manuals intact.

❌ Non-Eligible for Replacement

Replacement will not be provided under the following circumstances:

• Customer dissatisfaction with the look or sound quality of a defect-free product.

• Physical damage not reported within 24 hours of receiving the product.

• Damage caused by electrical surges or misuse by the customer.

📧 How to Initiate a Replacement

To request a replacement, please contact Arab Primes support team via email at:

Email: info@arabprimes.com

Include the following details in your email:

• Order number and date of purchase.

• Description of the issue with the product.

• Photographic evidence of the defect or damage, if applicable.